Instructions for Verification

PLEASE NOTE

WE HAVE ENHANCED PATIENT PRIVACY DUE TO HIPAA REQUIREMENTS

Please enter the patient’s name EXACTLY as it appears on the Physician Statement

  • Case Sensitive – do not enter in all caps or all lower case – type exactly as written
  • Make sure to type in commas, periods or hyphens and any extras on the name, such as "Jr." or "II" if it appears on the letter
  • If you have trouble with verification, please call 855-411-4420 and select "verification" when prompted - we are here 24/7!

DO NOT CHECK THE CAREGIVER BOX UNLESS THE LETTER SAYS "PRIMARY CAREGIVER" AT THE TOP AND YOU HAVE ENTERED THE CAREGIVER'S NAME (NOT THE PATIENT'S NAME)

 

Five Convenient Locations Throughout California: