Frequently Asked Questions

How do I set up an appointment to be evaluated?

To make an appointment by phone, call us toll-free at 855.411.4420. To make an appointment on-line, click on the "Make an Appointment" tab to the right and conveniently schedule your appointment on-line.

What do I need to bring to my visit for an evaluation?

Bring any and all medical records that document your medical conditions. Copies of doctor visits, prescriptions, x-ray or MRI results, worker's compensation or disability paperwork are all acceptable. You have a right to copies of your records; all you have to do is ask for them at your doctor's office. Also please bring a current (not expired) California photo ID. If you do not have a California photo ID, please bring some other photo ID (like a passport) and TWO forms of proof of residency (such as a lease, utility bill, pay stub, bank statement, etc). We are required to see that you are a resident of California.

What is a qualifying medical condition?

California law includes the following as qualifying conditions: "treatment of cancer, anorexia, AIDS, chronic pain, spasticity, glaucoma, arthritis, migraine, or any other illness for which marijuana provides relief". Our doctors have vast clinical experience in evaluating the effects of medical cannabis for many different illnesses. We have found that the benefits include better sleep, less pain, less anxiety, less depression, improved appetite, decreased nausea, more mobility and less use of prescribed medicines. Our patients report that when they are able to have relief from the chronic symptoms of illness without the negative side effects from synthetic medications, they have an improved quality of life, with less stress, better interpersonal relationships, better job performance, and overall a better life.

Should I worry about any privacy issues if I get a medical marijuana approval?

There is no need to worry about anyone knowing about your visit or approval. Your visit and approval are protected by the privacy laws (HIPAA privacy guidelines), just like when you are seen by your regular doctor or if you are seen at a hospital. Your name does not go onto any public or government list.  Our verification system is HIPAA compliant and encrypted so that your information is protected.

What is the State ID card (also called the County card)?

Senate Bill 420, passed in 2002, includes a provision for a VOLUNTARY state registry for medical marijuana patients. The program is called the Medical Marijuana ID Card Program. The card is issued by the county Department of Health offices (this is similar to how the DMV gives you a State driver's license but has county offices). You must go in person to your local Department of Health office and submit an application, a fee, and copy of your doctor's approval for medical marijuana use. The county will then contact your Canna-Centers doctor by fax and ask him/her to confirm that the doctor's approval letter is valid. Once the doctor signs and faxes back the document, the county will issue the State ID card to you. The benefit of having this card is that law enforcement will acknowledge you as a patient complying with state law, and except in egregious circumstances, will not arrest you. It is YOUR DECISION whether you want to sign up for this card. You can find more information about this program by going to the California Department of Public Health website.

Why are some medical cannabis evaluation fees so cheap and others more expensive?

Quite frankly, you get what you pay for! Some physicians have had problems with the medical board or legal issues related to previous poor judgment and they go into the practice of medical cannabis strictly to make money. They have what some call a "prescription mill". They will not spend any significant time with you during the evaluation, they will not back you up in court, or even verify you on a consistent and reliable basis. Many of these cheaper-priced offices go out of business after a few months and they can no longer verify you as a patient, making your letter invalid. 

Canna-Centers physicians are all in good standing with the Medical Board and have spotless records. We have been evaluating patients  since 2008. Since our doctors are professionals with expert knowledge, we see every day that this is a real and effective treatment for suffering patients, with little to no side effects when used responsibly. We spend time with you to teach you about the science of cannabis and how this medicine works in your body to give you relief. We educate you on the different strains and healthiest ways to use medical cannabis. We follow all of the Medical Board guidelines so that your approval is solid and defensible in court. Our Medical Director is an expert witness and has successfully testified for a number of our patients. You will not find this type of quality experience, reliability, and level of patient support or professionalism at the "discount" prescription mills.